FAIS Disclosure Notice
Last updated:
17 Sept 2024
NOTICE OF DISCLOSURE IN TERMS OF THE FINANCIAL ADVISORY AND INTERMEDIARY SERVICES ACT NO. 37 OF 2002
Introduction
In terms of the General Code of Conduct of the Financial Advisory and Intermediary Services Act (the “FAIS Act”), we are required to disclose the information in this notice.
If there is anything in this notice that you do not understand, please contact us to request further information.
Financial Services Provider
Luno (Pty) Ltd (Registration No. 2013/075107/07) (“Luno”) is an authorised Financial Services Provider in terms of Section 8 of the FAIS Act, licence number 53314. A copy of the licence is available upon request.
Luno is a Category I and Category II Financial Services Provider, rendering intermediary services in respect of crypto assets.
Luno Contact Details
Email: [email protected]
Website: www.luno.com/en/za
Key Individuals and Representatives
Luno’s appointed Key Individuals and Representatives are listed on the Financial Sector Conduct Authority (the “FSCA”) website (available at www.fsca.co.za). At any time, certain Luno Representatives may work under supervision as indicated on the FSCA’s website.
Luno has the necessary controls and procedures in place to ensure that its Key Individuals and Representatives comply with the prescribed Fit and Proper Requirements as contained in the FAIS Act (including experience, qualifications, regulatory examinations and the honesty and integrity requirements). Luno takes full responsibility for the financial services rendered by its Key Individuals and Representatives.
It is hereby confirmed that Luno’s Key individuals and Representatives comply with the Fit and Proper requirements set out above.
Financial Intelligence Centre Act (FIC Act)
Luno is registered as an accountable institution in compliance with the requirements of the FIC Act. Luno is required to identify all prospective customers, verify the information provided and keep records of verification documents. Luno is also obliged to report to the authorities any suspicious and unusual transactions that might facilitate money laundering.
Compliance with FAIS
Luno’s ongoing compliance with the FAIS Act is monitored by Compli-Serve Gauteng (Pty) Ltd. The registered compliance officer is Jan H Scholtz, who is contactable at:
Conflicts of Interest
Luno has adopted and implemented a Conflict of Interest Management Policy in compliance with the provisions of the FAIS Act. A copy of this policy is available on request.
In compliance with the principles of Treating Customers Fairly and the General Code of Conduct for Authorised Financial Services Providers, all employees must act in the best interests of our customers in rendering intermediary services at all times.
Complaints
If you would like to lodge a complaint against Luno, please refer to our Complaints Policy on the Luno website (available at: www.luno.com/en/legal/complaints) to find out more about our complaints process.
If you feel like your complaint has not been resolved by Luno once you have reached the end of the complaints process, you may lodge a complaint with the Office of the Ombud for Financial Services Providers. The name, address and other contact particulars of the Ombud are as follows:
Office of the Ombud for Financial Services Providers
Address: Central, 125 Dallas Avenue Menlyn, Waterkloof Glen, Pretoria, 0010
Phone: 012 762 5000
Email: [email protected]
Website: www.faisombud.co.za
Please note that your complaint must be lodged with the Ombud within a 6 month period.
Protection of Personal Information
In accordance with the Protection of Personal Information Act, 2013 ("POPIA"), Luno is committed to ensuring the confidentiality of our customers’ personal information. Such information will be maintained in confidence and will not be shared with Third Parties without our customers’ explicit consent or unless required by law for public interest reasons or other legal obligations.
Please ensure that the personal information we hold is accurate, current and complete and that Luno is informed of any changes.
Luno has a comprehensive Data Protection Policy detailing the management of client personal information. A copy of this policy is available on request.
. Disclaimer
Customers should be aware of the risks involved in trading and investing in any financial products and services. Investing in crypto assets may result in the loss of capital.
Past performance is not indicative of future performance. Crypto markets can be volatile and prices can fluctuate significantly, which could result in sudden and significant increases or decreases in the value of your crypto assets. This market volatility and other risks involved in buying, selling or trading crypto assets are explained on the Risk Warning page of the Luno website (available at: www.luno.com/en/legal/risks).
This information is not intended to be nor does it constitute financial, tax, legal, investment or other advice; nor a solicitation to trade. Before making any decision or taking any action regarding your finances, you should consult a qualified Financial Advisor.
Luno does not hold shareholding in any product supplier.